Network Desktop Alert Instant User Messaging Urgent message notification to users

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Current Version: v1.5

Frequently Asked Questions

     

We have tried to cover the most common questions people have about ACEmessage. However if you have a question not listed please contact us.

General
Q. What is ACEmessage?
Q. What is ACE Client?
Q. Does ACEmessage need to be installed on ALL my computers?
Q. Does ACE Client need to be installed onto my RECEIVING computers?
Q. Hardware/Software Requirements for ACEmessage?
Q. What are the limits of the downloaded version?
Q. Where is the 30-day evaluation download?
Q. How does the Activation process work for ACEmessage?
Q. Can I move a license from one computer to another?
Q. How do I install my ACE Client License Pack?
Q. Does ACEmessage / ACE Client work with Standard User rights?
Q. What logging features does ACEmessage have?
 

Ordering / Licensing
Q. How much does it cost?
Q. What is an ACEmessage License?
Q. What is an ACE Client License Pack?
Q. Do I need to purchase ACE Client License Packs for each ACEmessage computer?
Q. How do I Order ACEmessage or ACE Client?
Q. What Payment Options are available?
Q. What is included for the Price?
Q. What are the Licensing terms?
Q. What are the benefits of an Enterprise License?
Q. What currencies can I purchase in?
Q. My company may need an Enterprise License, who do I contact?
Q. What is a termixID and why do I need it?
 

Network/ Technical / Support
Q. Is ACEmessage Active Directory compatible?
Q. How fast is ACEmessage at sending messages?
Q. How does ACEmessage work over a network?
Q. What support packages are available?
Q. Can I message a whole domain?
Q. Can I restrict who can SEND messages?
Q. Can ACEmessage be incorporated into scripting?
Q. What Port is required, can I change it?
Q. What network traffic does ACEmessage and ACE Client generate?
Q. I run a Domain Environment, is ACEmessage compatible?
Q. Do you have installers designed for mass deployment and installation?
Q. Does ACEmessage or ACE Client require internet access to run?
 


Q. What is ACEmessage? [Top]
ACEmessage is a Windows application that can send message distributions to users Desktops Instantly. It is designed especially where urgent information is required to be delivered direct to computer desktops.  ACEmessage is a feature rich application which allows feature rich messages, easy targeting, logging and previews of messages sent.  ACEmessage sends messages to ACE Clients (see below).

 


Q. What is ACE Client? [Top]
ACE Client is installed on your RECEIVING computers, it receives and displays messages from ACEmessage.  ACE Client runs silently on the computer (As a service) and only burst into life when a message is received.  It then displays this direct to the desktop of the current logged on user.

 


Q. Does ACEmessage need to be installed on all my computers? [Top]
No, ACEmessage only needs to be installed when you want to SEND messages. For example, a small IT department may only require one computer with ACEmessage installing.  They can then message hundreds/thousands of computers using this single computer.

 


Q. Does ACE Client need to be on my RECEIVING computers? [Top]
Yes, only computers which have ACE Client installed can receive messages from ACEmessage.

 


Q. Hardware/Software Requirements for ACEmessage? [Top]
See the User Guide for details on hardware and software requirements.  It also lists the supported versions of Windows O/S.

 


Q. What are the limits of the downloaded version? [Top]
- Your messages contain ‘Evaluation Version’ added to them.
- You have a traffic light icon on the main ACEmessage application
- 30 Day Evaluation Period
- Other then the above the product is fully functional.
 


Q. Where is the 30-day evaluation download? [Top]
The 30-day evaluation of ACEmessage and ACE Client can be downloaded here.
 


Q. How does the Activation process work for ACEmessage? [Top]
  - You purchase your ACEmessage License(s) via your desired ordering method.
  - We process your order within 48 hours (Normally takes 3 hours)
  - You receive an email with details on how to access your Activation Code(s) (via internet)
 

The Activation Code is locked to that specific computer for ACEmessage Installs.  For detailed information on Licensing and Activation please see the chapter in the User Guide.

 

Q. Can I move a license from one computer to another? [Top]
Yes, simply login to our license server (Details provided upon ordering) and you can manage and re-allocate your license to another computer.  You get your Activation Code instantly.

 


Q. How do I install my ACE Client License Pack? [Top]
When you purchase an ACE Client License Pack, you will be provided with a Reference Number and an ACE Client License Key.  You simply input this information into the Client Licenses area of the ACEmessage software.  Your licenses are then instantly available to use.  See the User Guide for further details.

 


Q. Does ACEmessage/ACE Client work with Standard User Rights? [Top]
Yes, ACEmessage and ACE Client were designed to be fully compliant with domain architecture.  Therefore ACEmessage can run without issue by standard users with domain access.  Administrators rights are only required for installation.  You can also control who can send messages via Active Directory and ACEmessage.


Q. What logging features does ACEmessage have? [Top]
The logging features of ACEmessage are detailed and should be suitable for most situations.  All log information is written to locally stored XML files on the computer.  These log files are then read by ACEmessage to display information.

Some clients write scripts to parse these XML files to make them available via company Oracle or MS SQL databases.

Here is some of the information that logs keep for each message:
  - Date, Time
  - Targets of message (Single, Group target etc)
  - Who sent the message (Username/Computer)
  - Advanced Options Used

Log files can also be centrally located on servers if required.
 

 


Q. How much does it cost? [Top]

Please use the License Calculator

 


Q. What is an ACEmessage License? [Top]
An ACEmessage License allows you to install ACEmessage onto one computer.  ACEmessage is used to SEND messages.  Therefore you will need an ACEmessage License for each computer that SENDS messages.

 


Q. What is an ACE Client License Pack? [Top]
As most companies have lots of computers receiving messages (Using ACE Client) we decided to create ACE Client License Packs.  Each ACE Client License Pack contains one hundred ACE Client Licenses.  Therefore one ACE Client License Pack allows you to install ACE Client onto 100 computers.  Work out your License Requirements Here.

 

Q. Do I need to purchase separate ACE Client License Packs for each ACEmessage computer?  [Top]
No, when you purchase an ACE Client License Pack you license 100 computers to have ACE Client installed.  You can install your ACE Client License Packs on ALL of your ACEmessage computers you have licensed.

 


Q. How do I Order ACEmessage or ACE Client? [Top]
Ordering ACEmessage and ACE Client can be done in many different ways to suit your company.  Click here for more information.

 


Q. What Payment Options are available? [Top]
You can view the payment options by going here.

 


Q. What is included for the Price? [Top]
Included in the price is:
    - FREE upgrades for ACEmessage and ACE Client (For the products lifetime)
    - FREE E-Mail support provided (Usually within 24 hours SLA)
    - E-Mails sent to you notifying you of upgrades and news (optional)
    - The relevant Licenses and Activation Codes for the products purchased

 


Q. What are the Licensing terms? [Top]
We mainly have three types of Licenses at Spydaman Design Studios:
     - ACEmessage Licenses
     - ACE Client License Packs
     - Enterprise License

View more detail about licensing here.

 

Q. What are the benefits of an Enterprise License? [Top]
Enterprise Licensing is suitable for companies with high volume installations.  The main benefits for Enterprise Licenses are:

     - License allows unlimited installs of ACEmessage and ACE Client
     - Logo/Branding on the software
     - Unique EXE and MSI files supplied for your companies use
     - NO Activation required for ACEmessage or ACE Client License Packs
     - Predicting desktop growth no longer an issue, as license covers all

Contact Us for Enterprise License queries.
 

 


Q. What currencies can I purchase in? [Top]
Online Purchases:   Most major currencies available

All Non-Online Orders:   USD($) or GBP(£) and EUROs()

 


Q. My company may need an Enterprise License, who do I contact? [Top]
Please contact us if you wish to enquire about an Enterprise License.

 


Q. What is a termixID and why do I need it? [Top]
A termixID is a unique code generated when ACEmessage is installed onto a computer.

When you Activate your ACEmessage installation you need to provide us with the termixID of the computer you wish to Activate.  When we generate your Activation Code it will only work with the matching termixID.

termixID is our way of securing our software against piracy and theft.  For further details on TermixID's please see the User Guide.
 

 

 

 


Q. Is ACEmessage Active Directory compatible? [Top]
 

Yes, ACEmessage was designed around Active Directory as its targeting backbone.  Most parts of Active Directory can be targeted.  From User Groups to IP Sites.  We also use Active Directory to secure WHO can send messages.  It can also be used to control Authorised Message Sources which are white lists of computers/users who are authorised to send messages.  These methods of Active Directory control allow you to control message broadcasts across your organisation.

 


Q. How fast is ACEmessage at sending messages? [Top]
ACEmessage and ACE Client can utilise Multicasting Technology to send your message distribution.  Therefore ALL clients listening on this Multicast IP Address receive the information at relatively the same time.  Therefore message deployment is almost instant, this is however dependent on your networking infrastructure.

We also have unicast message delivery available by default, which is suitable for most companies.

The best thing we suggest is download the evaluation and see for yourself!

 


Q. How does ACEmessage work over a network? [Top]
See the question above about sending messages, we also have an introduction in more detail in the User Guide for network administrators.

 


Q. What support packages are available? [Top]
We do not offer any paid maintenance or support packages for companies.  We do provide free E-Mail support to all customers.  This is generally sufficient, we have a 24 hour turnaround time for answering emails via our internal SLA's.

 


Q. Can I message a whole domain? [Top]
Yes, you can easily message any part of Active Directory (or all of it!).

 


Q. Can I restrict who can SEND messages? [Top]
Yes, using ACEmessage and Active Directory you can specify (by User or Computer account) who can launch ACEmessage across your network.  You can also use Active Directory with ACE Client to control authorised message sources.  See the User Guide chapter on Security for more information on this.

 


Q. Can ACEmessage be incorporated into scripting? [Top]
Yes, ACEmessage can be run from the command line.  Therefore any alerting programs which can trigger an application can work with ACEmessage.  This includes monitoring tools and scripts.

 


Q. What Port is required, can I change it? [Top]
Please see our User Guide for details on changing the default IP configuration.

 


Q. What network traffic does ACEmessage and ACE Client generate? [Top]
All communication is done via Unicast by default (Multicasting is an option which can be enabled).  Using Multicast Message Delivery the message distribution is sent ONCE over your network, and all the clients read this same distribution.  Therefore network bandwidth is kept to a minimal.

 


Q. I run a Domain Environment, is ACEmessage compatible? [Top]
Yes, ACEmessage can be run by a user with standard:  Domain Users credentials.

 


Q. Do you have installers designed for mass deployment and installation? [Top]
Yes, we have installers available here in MSI or EXE format which can be distributed using your chosen desktop management software.  ACEmessage and ACE Client can be installed silently onto as many desktops as required.

 


Q. Does ACEmessage or ACE Client require internet access to run? [Top]
No, neither ACEmessage or ACE Client will try to connect to ANY internet based servers.

 

 

   

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FREE 30-Day Evaluation

Fast Messaging:
Message thousands of computers in seconds.
Targeted Messaging:
Send to specific parts of Active Directory, whole Domains, Sites, OU's and even User Groups!
Instant Notification:
Users instantly see your message on their desktop.
Feature Rich:
Jazz up messages with Rich Text and Pictures.  Also works with multiple languages.
Detailed Logging:
See detailed logs of messages sent.
Customisable Notification:
Full screen, Banner, Minimised.  How do you want your users to be notified?
No Training Required:
ACEmessage was designed for ANYBODY to use QUICKLY with a 1, 2, 3 step sending system.
Network Deployable:
Our installers are designed to be installed 'on-mass' with your favourite tool, both MSI and EXE formats supplied.
Command Line Scriptable:
ACEmessage can easily integrate into existing alert programs and scripts and be called from the command line.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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